Refund Policy
Our Commitment to You
At Moderngaloore, your satisfaction is non-negotiable. If you're not completely happy with your purchase, we're here to make it right. Please read our policy below so you know exactly what to expect.
30-Day Return Window
You may request a return within 30 days of delivery. After 30 days, we are unable to accept returns or issue refunds.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Unused, unworn, and in its original condition
- All original tags attached and packaging intact
- Not marked as a final sale or non-returnable item
The following items are not eligible for return:
- Items that have been used, worn, or washed
- Items returned without original packaging
- Personal care or hygiene products
- Custom or personalized orders
- Sale or clearance items
- Gift cards
How to Start a Return
- Email us at support@moderngaloore.com within 30 days of delivery with your order number and reason for return.
- Our team will review your request and respond within 1–2 business days with approval and return instructions.
- Ship the item back using a trackable carrier of your choice. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
- Once we receive and inspect the item, we will notify you of the refund decision within 2 business days.
Refunds
If your return is approved, your refund will be issued to your original payment method within 7 business days of us receiving the returned item. Please allow an additional 3–5 business days for your bank or card issuer to post the credit to your account.
You will receive an email confirmation once your refund has been processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at support@moderngaloore.com with:
- Your order number
- A clear photo of the item and the issue
We will cover return shipping and send a replacement or issue a full refund — your choice. No hassle, no questions asked.
Exchanges
We do not process direct exchanges at this time. To get a different size or color, simply return your original item for a refund and place a new order. This ensures the fastest turnaround for you.
Late or Missing Refunds
If you haven't received your refund after 10 business days of our confirmation email, please:
- Check your bank account again
- Contact your credit card company — it may take time before the refund is officially posted
- If you've done both and still have not received your refund, contact us at support@moderngaloore.com or call (929) 413-1493
Questions?
We're here to help. Reach us at support@moderngaloore.com or (929) 413-1493, Monday–Friday, and we'll get back to you within 1–2 business days.